Delivery and Returns
GE TOOLS LTD – DELIVERY & RETURNS INFORMATION
All orders are carefully packaged in our warehouses in Rhyl & Deeside, North Wales (unless drop-shipped on our behalf). Our ISO 9001 registered system provides a 3-point inspection process with every single product being visually examined for accuracy of dimension, quantity, colour, and general condition prior to packaging.
Deliveries to North Wales and the surrounding areas are generally made using our own fleet of vehicles. Deliveries further afield, and to outlying areas, are made by our couriers.
RETURNING AN ITEM
We attempt to provide you with as much information within the content of our product pages, allowing you to make an informed decision about your purchase.
We want you to be happy with your purchase, that’s why we have made it so easy for you to return any item you are not satisfied with. Our 14-day money back guarantee means that if for any reason you are unhappy with your purchase just return it to us unused and in its original condition and we will issue a full refund for the price of the item.
To arrange a return please phone our customer services team, explain your circumstances and your reason for returning the item, they will then issue you with an authorisation number. This returns number helps us process your return to GE Tools Ltd as quickly as possible.
All items being returned must be in their original packaging (where applicable) and in the delivered condition, i.e., brand new, and unused. We are sadly unable to accept returns that are not in original packaging or damaged packaging.
Call our GE Tools Ltd Customer Care Team on 01244 836968, option 2.
Email our GE Tools Ltd Customer Care Team at [email protected]
Please do not send items back unless you have been given your returns authorisation number and the return address details as some items may need to be sent back directly to the manufacturer.
We will refund your card once we have received and processed the item. All postage costs incurred by you in returning the unwanted item(s) must be paid by you and are not refundable.
All refunds will be automatically credited back to the original payment method within 7 days from receipt of any items returned.
If you have opted for a delivery service via our courier, this will not be refundable. We will only refund delivery costs if the return is a result of our error or is due to a faulty product.
We cannot refund or exchange items that are not in a resalable condition unless they are faulty, or if the item was sent to you through our error.
Some items are excluded from our returns policy on grounds of hygiene or by the very nature of the product. If you would like further information about the returns policy of your product, please call our GE Tools Customer Care Team on 01244 836968, option 2, prior to purchasing to avoid disappointment.
When sending an item back to us, it is sent back at your risk until we receive it. We therefore recommend that you send the item back to us using a tracked service with adequate insurance or cover for loss and/or damage to the product. Please use adequate packaging to protect the product. You are responsible for the product until it arrives back with us.
Please pack your item(s) securely and include a note within the package with your name, contact details, order number and the reason for returning the goods, along with the return’s authorisation number.
ITEM(S) SUPPLIED DAMAGED OR DEFECTIVE
Occasionally an item(s) may be received which has a fault or has been damaged in transit.
If upon receipt of your order the item(s) seems to have a fault or has been damaged in transit, please notify our customer services team within 24-48 hours of receipt on 01244 836968 option 2, or by dropping an email into: [email protected]
Please provide photographic evidence of any damage caused in transit.
We will then organise for the item(s) to be collected or returned to us using a prepaid label, after inspection and once we are satisfied there is a genuine fault, we will either replace the item(s) or organise a full refund.
DUPLICATE OR INCORRECT ITEM
Our dispatch and packing team always do their best to ensure your product reaches you as quickly as possible. In the unlikely event that you receive a duplicate or incorrect item because of our error, please let us know immediately and we can make arrangements for returning or collecting the item from you.